Once Air India was glorious. It can be again: The new owner needs to improve passenger experience and optimise its overseas network

Three hours into the ultra-long San Francisco-Delhi direct flight four years back, a co-passenger on Air India’s Boeing 777 looked perplexed. The lifeless inflight entertainment screen in front of her was making this NRI wonder...

from Times of India Opinion https://ift.tt/3klgMtW